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Welcome (real name removed) … |
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Connecting to server. Please wait… |
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Thank you for using Dell Chat, a representative will be with you soon. |
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Initial Question/Comment: Can I skip tracks on my Ditty by artist/album? |
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System |
You are now being connected to an agent. Thank you for using Dell Chat |
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Connected with Rahul |
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Rahul |
Thank you for contacting Dell Hardware Warranty Support. My name is Rahul and my rep ID number is (removed). May I have your telephone number, along with the area code? |
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You |
(removed) |
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Rahul |
Thank you for the information. |
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Rahul |
Yes, there is a Rewind/Skip Back Button on your dj. |
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Rahul |
On the right side of your dj, do you see the Lanyard Attachment ? |
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You |
I can only seem to use it to skip one song at a time… is it possible to skip to the next album or next artist? |
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Rahul |
yes, |
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Rahul |
Please refer to the steps below: |
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Rahul |
On the right side of your dj: |
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Rahul |
1. USB Connector – Connects your Dell DJ Ditty to a computer to transfer data files or tracks, and charges the battery. 2. Lanyard Attachment – Connects Lanyard 3. Rewind/Skip Back Button – Moves to start of current track or goes to previous track. Holding down the button rewind within a track. 4. Play/Pause Button – Starts or pauses a track. 5. Fast Forward/Skip Forward Button – Moves to the end of the current track or goes to next rack. Holding down the button moves forward within a track. 6. Volume/Scroll/Select Dial – Increases or decreases volume. Scroll to an item in the menu list. Press in to select menu item. Pressing and Holding the button in will lock or unlock the player. |
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You |
SIR, I AM AWARE HOW TO USE THE ARROWS TO SKIP TO THE NEXT SONG. |
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You |
I WISH TO SKIP TO THE NEXT ***ALBUM*** |
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Rahul |
I apologize what i mean to say that these are the only features available on the dj. |
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You |
This is a common capability of most MP3 players. I can’t figure out how to make the DJ Ditty do it. |
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You |
I see. |
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You |
Rahul, would it be possible to put in an offiical request to the firmware group in charge of the Ditty to add this capability: skip album, skip artist? |
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You |
You see, the lack of this simple feature renders the Ditty UNCOMPETITIVE with most other MP3 playes, except of course for the execrable Apple iPod Nano, which is JUNK. |
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Rahul |
At this point, what i assure you that i will surely pass on your valuable concerns of the issue to our engineering team. |
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Rahul |
I apologize for the inconvenience this matter may have caused to you. We value you as our customer and your satisfaction is |
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Rahul |
very important for us. |
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Rahu |
I can really understand the situation that you are facing with this issue. Had I been in your place, I would have been feeling the same as you are feeling. |
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Rahul |
Sir, Is there anything else I can assist you with apart from the current issue that you are facing? |
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You |
No, I have communicated what I wanted to. Thanks. |
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System |
The session has ended! |